RETURN WITH EASE, EXCHANGE WITH CONFIDENCE
HALIYACUP mENSTRUAL CUP
Please be informed that for any refund or exchange, the items must be returned in the original packaging. We also require buyer’s valid ID and a valid social media during coordination of the issue/s. We hold the right to refuse any refund or exchange upon inspection if we find the item/s to be ineligible for refund, tear was due to other forces of nature (e.g. animal bites, ant attack etc.), tear was intentional or intentionally breaking the cup.
You may contact us at support@haliyacup.com or any of our Social media accounts to discuss this. If your return or exchange reason is accepted, we’ll send you instructions on how and where to send the package. Items returned to us without coordinating with us first will not be accepted.
Warranty: Returns & Exchanges - APPLICABLE TO ALL ITEMS
We can return or exchange any ordered item on our website in case of the following scenarios:
- Product sent was incorrect and not the same as what is ordered and paid for.
- Product received was defective when received.
We have a 14-day replacement policy, which means you have 14 days after receiving your item to request a replacement. Video during unpacking/unboxing and photos of the issue/s might be requested.
Please be informed that for any refund or exchange, the items must be returned in the original packaging. We hold the right to refuse any refund or exchange upon inspection if we find the item/s to be ineligible for refund, washed, used or if there is no proof that we delivered a defective/incorrect item/s.
You may contact us at support@haliyacup.com or any of our Social media accounts to discuss this. If your return or exchange reason is accepted, we’ll send you instructions on how and where to send the package. Items returned to us without coordinating with us first will not be accepted.