Our store sells personal hygiene products and as a result, it may not be returned or exchanged once used or tested. We can return or exchange any ordered item on our website in case of incorrect or defective item delivered, we have a 14-day replacement policy, which means you have 14 days after receiving your item to request a replacement.

Please be informed that for any refund or exchange, the items must be returned in the original packaging. We hold the right to refuse any refund or exchange upon inspection if we find the item/s to be ineligible for refund, washed or used. 

You may contact us at support@haliyacup.com to discuss. If your return or exchange reason is accepted, we’ll send you instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.